TONI&GUY Reviews

Poor...cut, colour and owner. .delayed as they took walk ins and not great cut or colour. Owner told me to get out of her salon because I had said I didn't want to be delayed!

I specifically went in with a few photos of myself with my short hair and said I wanted it like this as my hair had over grown. But the hairdresser gave me something he thought would be nice but I didn't like it the sides were way too short, I'm not a boy, I specifically showed an image of how I wanted it. It's common for hairdressers to do what they want rather than listen to the customer. Even my family and friends said its too short and that it will grow but I shouldn't have paid the full amount. Luckily hair grows otherwise I'd avoid using them again. Unless the stylist actually listens to the customer. I paid a lot of money to get what I want not for them to do whatever they want!! The male stylist was demi. The front is ok but I didn't have the heart to say this on person. But got home and was really upset about the sides. Really not worth the money it's not what I asked.

Never answer phone, charge £54 and then want a deposit, crap company.

Having not spent much time on myself I treated myself to a hair cut at Toni &Guy in Clapham Junction - OMG I came out feeling a different person - Michelle was amazing - she totally got what I needed, was lovely to chat to, made me feel so comfortable and gave me a fabulous cut, what more can I ask for - what a fantastic ambassador for Toni & Guy - I'll be back !!

Wedding hair colour £250. Absolutely appalling. It looked like yellow streaks from a home kit . Dreadful condition. Spent another £250 trying to put it right ! No refund. Amateurs living off the name only. A rip off and no compassion for all the anxiety caused. Dreaadful

I had an amazing experience here today.
I had a really short haircut last year and I've been trying to grow my hair long again but it was looking really bad, messy, almost like a mullet thing going on - which I absolutely hate. I went out for a walk and ended up at the hairdresser, I couldn't take it anymore...
Lauren, the Art Director, did a fantastic job! I absolutely love it, she gave exactly what I wanted - a fresh and comfortable look. Thank you so much to Lauren and everyone at reception - supper professional, delicate and attentive. I will definitely return!

Don’t use Toni and Guy!! They have ruined my hair and nobody at Toni and guy is dealing with my complaint. Imagine if something happens to your hair, they will just wash their hands. Save your money, go to your local small business. These so called big brands employ learners to use your hair as trials. Believe me and if you have doubts, contact me. I will show you emails from their client care and pictures of my hair. Absolutely disgusting behaviour from Sapna Vegad at client care. I will take this matter to the news paper, I will try everything possible because I feel cheated!! Extremely disappointed!! #toniandguywestfield #toniandguylondon

Got a previous appointment rebooked for 3 months later (today). Today morning I woke up with COVID symptoms and tested positive. Called to cancel as a curtesy. Was told that they have to charge me 30 pounds because I am cancelling "late". But yesterday I was negative? AND they do not ALLOW customers with COVID-19 symptoms to come in. Yesterday I did not have COVID symptoms, so there is no way that I would have been able to cancel 24 hours in advance. I think it is so unfair as it is even THEIR policy that you cannot attend your appointment if you have COVID!

I did not even authorise this 30pound charge when I booked the appointment because I booked it in-person and they didn't tell me this. COVID is not my fault, and I could not have known this in advance, so I think it is SUCH terrible service. I have given them so many chances and each time they have disappointed.

As a follow up to my original post I wrote to T&G Client Care (or Client Beware). I received the normal “thank you for writing we’ll get back to you’ followed by ‘we’re investigating your concern & we’ll get back to you’ then I wrote asking ‘why they hadn’t got back to me’ to which they responded that The Branch were very busy with emails & phone calls so unable to respond yet - they were quick enough to respond when they fraudulently took my money! Over to you Amex and Trading Standards - let’s see if T&G respond to them!!!

i was holding back tears
walked in, sat down, people lovely, hair wasn’t.
I was greeted, I was happy, I was hoping.
My hopes were dashed
My dreams. Ruined.
The hair wash was very very nice BUT the cutting was NOT.
I wanted a wolfcut
Instead I got a dogchop
AND NOT TO MENTION THE DAMN BANGS
1. THEY CURLED MY HAIR BUT THEN STRAIGHTENED (? IN PRIDE MONTH TOO, I NEED TO BE QUEER NOT FEAR) THE BANGS LIKE WTH DUDE IS THIS 2013
2. THEY WERE TOTALLY UNEVEN AND THEY BARELY COVER A PORTION OF MY HEAD. HELP.

I was very very very sad and
Their own basic hairstyles reflected their basic skills, I could’ve cut my own bangs with a chainsaw while someone smacked my face into gravel and it’d still have been better. Stupid heads.

Love from your bestie <3 xoxo. sos

Absolutely fantastic as they purvi and govind is absolutely good

Awful painful pedicure, the worst experience in my life

Very bad experience they even don’t know wat prices should they charge me I didn’t know much English taking adventures of that before she said £152 full head higher then she said Noo we charge every things separately they £198 my hair is very dry no shine. I will say they liar they say something els and then take extra money for no reson. They told me on fone will cost 185 with hair cut and full head highlighter then she gav me price there 152 by mistake or I did forget wat was the price they hav me on fone I said that was £198 she oooo yes yes u righ it £198 she didn’t even know. Wat for they charging me that for. But she knew I don’t understand English much that y she did I will plsssss don’t go there too expensive. Not gd treatment they giv. U. Pls someone help me I want complain to head office

Had an appointment yesterday for a cut and colour at T&G Windsor. 8 minutes before my 8.20am appointment (I don't live in Windsor so was already in the car on the way there), they called to say someone had called in sick so couldn't do my colour. They could offer me a 2.45 appointment, I explained I was going to a friends Memorial Funeral service in the afternoon, I was desperate to get my grey roots covered, was there anyone else who could do the colour? They replied "no, would you like me to cancel the appt?". Of course I don't want to cancel the appointment but obviously had no choice. Was going to be my first time back in Windsor T&G after a few years at T&G Ascot (excellent service there from Maria), but unfortunately they closed recently. Will NOT be going back to Windsor.

The worst customer service I've ever recieved. Walked out before it began. Do not go.